Capila Mobile app Support

Welcome to Capila Support

At Capila, we're dedicated to ensuring your hair transplant recovery journey is smooth and supported at every step. Our team is here to assist you with any questions, concerns, or feedback you may have.

FAQs and Troubleshooting Before reaching out, we suggest browsing through our Frequently Asked Questions or our troubleshooting guide, which may provide immediate answers to your queries.

Contact Us If you can't find the information you need, our dedicated support team is ready to help you. Please use one of the following methods to get in touch:

  • Email Support: Reach us at support@capila.com. We aim to respond to all queries within 48 hours.


Feedback and Suggestions Your feedback is invaluable in helping us improve. If you have suggestions for how we can make Capila better, please let us know.

Technical Support For technical issues, please include the following information to help us resolve your problem more quickly:

  • The model and OS version of your device

  • The version of the Capila app you're using

  • A description of the issue and any error messages you may have received

Stay Updated Keep your app updated to the latest version to enjoy the full range of features and improvements.

Introduction

Welcome to Capila, the mobile application designed to support individuals on their hair transplant recovery journey. These Terms and Conditions govern the use of the Capila application, and by accessing and using the application, users agree to comply with and be bound by the following terms and conditions. Please review these terms carefully before using the application.

1. Acceptance of Terms

By using the Capila mobile application, you signify your agreement to these terms and conditions. If you do not agree to these terms, please do not use the application.

2. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy, which explains how we collect, use, and protect the personal data we collect.

3. User Obligations

As a user of the Capila application, you agree to:

a. Use the application for lawful purposes only. b. Not to reproduce, redistribute, or resell any part of the application. c. Comply with any applicable laws and regulations.

4. Intellectual Property

The content, organization, graphics, design, and other matters related to the application are protected under applicable copyrights, trademarks, and other proprietary rights. The copying, redistribution, use, or publication by a user of any such content or any part of the application is prohibited.

5. Disclaimer

The Capila application is provided on an "as-is" basis without any warranties of any kind. We do not guarantee the accuracy, reliability, or completeness of the information provided through the application.

6. Limitation of Liability

In no event shall Capila, its affiliates, or their respective directors, employees, or agents be liable for any direct, indirect, consequential, or other damages arising out of or in connection with the use of the application.

7. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect.

8. Contact Us

If you have any questions about these terms and conditions, please contact us at support@capilahealth.com.

9. AI Chat Support

The Capila application offers AI chat support to assist users during their recovery journey. While the AI chat is designed to provide accurate and helpful responses, it is still a machine learning model and may not always provide perfect information. Users are encouraged to use their discretion and consult with healthcare professionals when necessary.

10. Data Collection and Usage

Capila collects and analyzes user data, including but not limited to, search queries and interactions with the AI chatbot, to enhance the functionality and improve the services offered through the application. This data analysis may involve the use of machine learning algorithms to identify patterns and trends.

11. Anonymized Data and Insights

Capila may use anonymized and aggregated data for the purpose of improving the application, developing new features, and generating insights. This data is stripped of any personally identifiable information to maintain user privacy. The insights derived from this data may be used internally or shared with third parties for research and development purposes without individual users being identified.

12. User Content

Users may have the opportunity to share content or engage in discussions through the application. By sharing content, users grant Capila a license to use, reproduce, modify, and distribute the content for the purposes of operating and improving the application.

13. Data Security

Capila employs robust security measures to protect user data from unauthorized access, disclosure, alteration, or destruction. However, users acknowledge that no transmission of data over the internet is entirely secure and therefore Capila cannot guarantee absolute security of user data.

14. User Consent to Data Usage

By using the Capila application, users consent to the collection, use, and analysis of their data as described in these terms and conditions and the privacy policy.

15. Opt-Out Provision

Users have the option to opt-out of data collection and analysis at any time by utilizing the appropriate features in the application or contacting Capila support.