Capila Terms and Conditions

Last updated: 30 September 2026 · Version 2.0

These terms are split into three parts: general terms that apply to everyone (Part A), terms for clinics (Part B), and terms for patients (Part C).

PART A: GENERAL TERMS

1. Who we are

Capila is operated by Capila Health SAS, a société par actions simplifiée with a share capital of €1,000, registered with the Paris Trade and Companies Register (RCS Paris) under number 980 829 188, with its registered office at 24 rue Louis Blanc, 75010 Paris, France. EU VAT number: FR45980829188. Publication director: Miguel Guerra, President. You can contact us at support@capilahealth.com.

2. What Capila is

Capila provides software that hair transplant clinics use to support their patients’ recovery. It includes a web dashboard for clinics (the “Clinic App”) and a mobile app for patients (the “Patient App”), which may carry the clinic’s name and branding.

3. Accepting these terms

You accept these terms when you create an account or start a free trial. We keep a record of the date and the version of the terms you accepted. If you don’t agree, please don’t create an account. If you accept on behalf of a clinic, you confirm that you are authorised to do so.

4. Not medical advice

Capila is not a healthcare provider and does not provide medical advice, diagnosis, or treatment. Recovery instructions, reminders, and other clinical content in the Patient App come from your clinic, which remains responsible for that content and for your care. Answers from the AI chat are general information only. They can be incomplete or wrong, and they are not a substitute for your clinic or a doctor.

If you experience pain, bleeding, signs of infection, or any other concern about your health, contact your clinic right away. In an emergency, call your local emergency number (112 in the EU). Capila is not designed for emergencies, and messages may not be read in real time.

5. Privacy and personal data

How we collect and use personal data is explained in our Privacy Policy. We only process health data and photos when the law allows it, including with your explicit consent where required. We ask for that consent separately from these terms, and you can withdraw it at any time.

For patient data, the clinic is the data controller, and Capila processes that data on the clinic’s behalf and according to its instructions.

6. Acceptable use

You agree to:

  • a. use Capila lawfully and only for its intended purpose;

  • b. keep your login details secure and not share your account;

  • c. not copy, resell, reverse engineer, or interfere with Capila or its security;

  • d. not upload unlawful content, or other people’s personal data without the right to do so.

7. Intellectual property

Capila owns the software, design, and content of the platform, other than content provided by clinics and patients. Clinics and patients keep ownership of the content they upload, such as photos, messages, and recovery protocols. You give Capila a limited licence to host and process that content only to provide and improve the service, as described in our Privacy Policy.

8. Anonymised data

We may use data that has been anonymised and aggregated, so that no individual can be identified, to improve Capila and to produce general insights about recovery trends.

9. Availability of the service

We work to keep Capila available and secure, but we may need to interrupt it for maintenance, updates, or reasons outside our control. We may change or improve features over time.

10. Disclaimer

To the extent permitted by law, Capila is provided “as is”. We do not guarantee that it will be uninterrupted or error-free.

11. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, for gross negligence or wilful misconduct, or any other liability that cannot be limited by law. Nothing in these terms affects the legal rights of consumers. Subject to that:

  • a. Capila is not responsible for clinical content provided by clinics or for clinical decisions made by clinics or patients;

  • b. for clinics, Capila is not liable for indirect losses, such as loss of profit, revenue, business, or goodwill, and Capila’s total liability is limited to the fees the clinic paid to Capila in the 12 months before the event giving rise to the claim.

12. Suspension and termination

We may suspend or close an account that breaches these terms, puts other users or the platform at risk, or is used unlawfully. Where reasonable, we will tell you first and give you a chance to fix the issue.

13. Changes to these terms

We may update these terms. For material changes, we will notify you at least 30 days in advance by email or in the app and, where required, ask you to accept the new version.

14. Governing law and disputes

These terms are governed by French law. Disputes between Capila and a clinic fall under the exclusive jurisdiction of the courts of Paris, France. Patients acting as consumers keep any protections granted by the laws and courts of their country of residence.

15. General

If any part of these terms is found invalid, the rest remains in force. For clinics, these terms, together with any signed order form, form the entire agreement with Capila. If these terms are translated, the English version prevails, except where local law requires otherwise.

16. Contact

Questions about these terms: support@capilahealth.com.

PART B: TERMS FOR CLINICS

1. Accounts and users

The clinic is responsible for the staff it gives access to and for everything done through its accounts. The clinic must keep accounts secure, remove access for staff who leave, and use multi-factor authentication where available.

2. Free trial

Each clinic can try Capila free for 30 days, with up to 30 patient invites and no credit card required. At the end of the trial, the clinic will be asked to choose a subscription to keep inviting new patients. Only one free trial is allowed per clinic. If another account from the same clinic, including one using the same email domain, starts a new trial, we may end that trial. We may change or end trial offers for new clinics at any time.

3. Plans and payment

Capila is offered as a subscription, billed monthly or annually. Each plan includes a set number of patient invites that renew every billing period. Current plans and prices are shown on our pricing page. Prices exclude VAT unless stated otherwise. Subscriptions renew automatically and can be cancelled at any time, with cancellation taking effect at the end of the current billing period. If a payment fails, we will notify the clinic by email and in the Clinic App. If it isn’t resolved within 7 days, the clinic won’t be able to invite new patients until it is. Existing patients keep their access.

4. Clinic responsibilities

The clinic is responsible for:

  • a. the accuracy and suitability of the clinical content, protocols, and instructions it provides to patients through Capila;

  • b. having a valid legal basis to invite patients and giving them the information required by data protection law;

  • c. only inviting patients who have agreed to use the Patient App;

  • d. responding to patients’ medical questions and concerns.

5. Data protection and security

For patient data, the clinic is the data controller and Capila processes that data on the clinic’s behalf and according to its instructions.

Clinics can see whether each invited patient has signed up, whether they are using the Patient App, and where they are in their recovery timeline. Clinics cannot see patients’ conversations with the AI chat or the photos patients upload. This information stays private to the patient. If this changes in the future, we will only do so with advance notice and, where required, the patient’s consent.

Patient data is currently hosted in the United States. Where personal data is transferred outside the European Union, we rely on appropriate safeguards, such as the European Commission’s Standard Contractual Clauses.

Capila uses appropriate security measures to protect data. The clinic is responsible for the security of its own devices, networks, and accounts.

6. Ending the subscription

If a clinic ends its subscription, patients already invited keep access to the Patient App until the end of their access period, and the clinic can no longer invite new patients. The clinic can request an export of its data by contacting support@capilahealth.com. We delete personal data once it is no longer needed to provide the service, unless the law requires us to keep it longer.

7. Communications

We will send clinics service messages about their account, subscription, and patients. Marketing emails are opt-in and can be managed from the settings page.

8. Subscription and Payment:

Clinics subscribe to a plan based on the number of new patients they add each month. Plans are billed monthly or annually, in advance, through our payment provider, Stripe, and renew automatically at the end of each billing period until cancelled. Prices exclude VAT. EU clinics with a valid VAT number are invoiced at zero rate.

Each clinic can start one 30-day free trial for up to 40 patients, with no payment method required.

Each patient gets access to the Capila app for 12 months from their surgery date. Unused patient spots don’t carry over to the next month.

Clinics can upgrade or downgrade their plan at any time from their billing settings. Changes apply immediately, and the difference is prorated.

We may change our prices with at least 30 days’ notice. New prices apply from the clinic’s next billing period.

9. Cancellation:

Clinics can cancel their subscription at any time from their billing settings. Cancellation takes effect immediately, and payments already made are not refunded. Existing patients keep access to the mobile app, and the clinic keeps access to its historical data, but it can’t add new patients until it subscribes again.

PART C: TERMS FOR PATIENTS

1. Who can use the Patient App

You must be 18 or older and have been invited by your clinic.

2. Your relationship with your clinic

Your care relationship is with your clinic. Capila provides the app on the clinic’s behalf. For any question about your treatment or recovery, contact your clinic.

3. Access period

You have access to the Patient App, including the AI chat, for 12 months from your surgery date, covering the full recovery timeline. We will tell you in advance before any change to this.

4. AI chat and photos

The AI chat can help with general questions about your recovery, but it can make mistakes and is not medical advice (see Part A, section 4). Your conversations with the AI chat and the photos you upload are private to you. Your clinic cannot see them.

5. Your data rights

You can ask to access, correct, delete, or export your personal data, and you can withdraw your consent at any time. Contact support@capilahealth.com or your clinic. Withdrawing consent may limit some features of the app. More details are in our Privacy Policy.

6. Closing your account

You can stop using the app and ask us to delete your account at any time.