Privacy Policy

1. Introduction and Commitment to Privacy

  • Capila, a medical-first company, was founded on personal experience with hair transplant procedures. We understand the importance of privacy in this sensitive healthcare journey. Our commitment to privacy is unwavering, with a core philosophy of maintaining strict confidentiality of all patient data. Any data that might be shared for the benefit of patients or clinics, such as big data insights, will be gathered from hundreds or thousands of data points and will be completely anonymized. We guarantee that no photos, personal data, or any identifiable information will ever be used or shared for marketing purposes. This commitment to privacy and discretion is fundamental to our mission of providing safe and personalized guidance to our users.

2. Information Collection

  • Patient Data: During the onboarding process, we collect data necessary for tailoring the user experience and for training our AI chatbot, powered by OpenAI. This includes general information like the date of the hair transplant procedure. The data collected is used to enhance the functionality of our app and to gain insights into our customer base. However, we ensure that no specific identifiable data, such as names or personal details, is used beyond the intended purpose.

  • Clinic Data: For clinics, we gather information through feedback forms, insights about their challenges, and lead generation forms. This includes key contact information and other relevant data. The purpose of collecting this data is solely for our own business and marketing purposes. We emphasize that this information will never be shared with third parties, sold, or used for any external purposes.

3. Use of Information

  • Lead Generation Forms: Capila utilizes Typeform for lead generation purposes. The information collected through these forms includes [patient research, lead generation, feedback forms amontgs others]. Typeform is GDPR-compliant, ensuring the protection and proper handling of this data.

4. Data Sharing and Disclosure

  • Third-Party Sharing: No personal data collected through Capila or Typeform is shared with third parties. Any data used for surveys or insights to be shared publicly is anonymized and does not include identifiable personal information. This approach is in line with our commitment to user privacy and GDPR compliance.

5. Data Protection Measures

  • Data stored in a GDPR-compliant database in Europe.

  • Chat features HIPAA and GDPR compliance.

  • [Recommendation: Detail specific security measures, encryption, access controls, etc.]

6. User Consent and Control

  • Current inability for users to modify or review their data.

  • Future plans for a profile page with data access and modification.

  • Interim solution: Requests for data deletion via support@capilahealth.com

7. Cookies and Tracking Technologies

  • Usage limited to tracking behaviors within the webpage and forms.


8. International Data Transfers

  • Data to remain within Europe.

9. Policy Updates

  • Notification of changes via app modal for user acceptance.

10. Compliance with Laws

  • Compliance with GDPR and HIPAA.

11. Contact Information

12. Effective Date

Jan 01 2024